FAQ
The questions we get asked most. If yours is not here, message us and the answer will be added to this page.
Before buying
Does the software provide video-generation accounts?
No. The software runs on your own accounts at the video platforms. You need to have accounts already; the software handles the batch operations for you.
Do I pay extra for each video?
Not to us. Generations are deducted from your platform accounts. The subscription here is only the software fee.
What does my machine need?
Windows 10 or 11, 64-bit, with Google Chrome installed. Without Chrome, image generation and the high-quality source will not run. Image upscaling needs a graphics card.
Is there a trial?
We are finishing it. Meanwhile, the interface mock-up and the screen recording on the home page show how the software runs.
Does ViraAi sell accounts, cookies or courses?
No, and it never has. We only sell a licence to use the software. We do not sell, give away or broker accounts on any platform; we do not provide cookies, sessions or proxies; and we run no courses, training or paid materials of any kind. Anyone offering those in ViraAi’s name has nothing to do with us.
Licence and devices
How many machines does one activation key cover?
The Basic plan covers one machine. Once bound to a machine, the key runs only there.
What if I change machines?
Sign in to Account on this website and click Switch machine. Once per month. If you get stuck unexpectedly, message support and we will release it manually.
Do I lose the licence if I reinstall Windows?
No, but a machine with a fresh Windows counts as a new machine, so it uses that month’s switch.
Does the software work offline?
Yes. It runs normally for seven days from the last successful connection. After seven days it needs to reconnect once to verify.
While using it
How many videos run at once?
Each job occupies one account, so the number of parallel jobs equals the number of accounts you have, capped by your plan.
Why do I need proxies?
Many accounts coming from one network address look like abnormal activity to a platform. Giving each account its own proxy makes parallel runs far more stable. The software takes the whole list and pairs them itself.
Do downloaded videos still carry a watermark?
The software removes the watermark before saving. It is the default, nothing to switch on.
Where is my data stored?
All video, images, history, cookies and sessions stay on your machine, entirely under your control. We do not receive, store or view any of it. Details on the Privacy policy page.
What if my platform account gets restricted or banned?
Google, Dola AI and other platforms have full discretion to allow, restrict or disable accounts under their own standards, at any time and without notice. That is the provider’s decision, outside our control and not caused by the software. The software only performs, on your behalf, actions you could do by hand in a browser. We do not guarantee your account will keep working and do not refund in this case.
Payment
How do I pay?
Bank transfer via the QR code on the payment page. Once the money arrives, your activation key appears under Account and is emailed to you.
Will I be charged automatically at renewal?
No. Bank transfers cannot auto-charge. Three days before expiry we remind you by email and inside the software.
Still can’t find your answer
Message us — we usually reply within a few working hours.